Frequently Asked Questions edit template

List FAQs

Questions

General
  1. How to get contact with us
  2. How could you reach us
  3. What award we have been achieved?
  4. Where is our company profiles?
Sales
  1. What is MASTAR identity ?
  2. Who should i contact if i'm interested with the product display on web?
  3. How do i know if there are any new products launch ?
  4. How frequent we update our new product on our web page ?
After Sales Services
  1. Should I post out the Warranty Card?
  2. Where can I send the faulty products for repairing?
  3. What is valid warranty card?
  4. What should I do if encounter any technical problems?
  5. How could I claim for warranty services?
  6. How do I know where is the nearest service center around my area?
  7. Do we provide outdoor services for our bulky product ?
  8. How could I purchases the origanal accessories ?
  9. How  could i obtain technical support?

Answers


General
Q: How to get contact with us
A: Click Here
Q: How could you reach us
A: Click Here
Q: What award we have been achieved?
A: Click here
Q: Where is our company profiles?
A: Click here

Sales
Q: What is MASTAR identity ?
A: refer here.
Q: Who should i contact if i'm interested with the product display on web?
A: You could fill up product enquiry here.
Q: How do i know if there are any new products launch ?
A: click on news.
Q: How frequent we update our new product on our web page ?
A: Once the new product launch, we will immediately update the new product to our web page. click here.

After Sales Services
Q: Should I post out the Warranty Card?
A: No, Just log on to our website and register online and your warranty will be activate immediately.
Q: Where can I send the faulty products for repairing?
A: Please browse to our Service Center Location Map and find out the nearest service center. Or you may contact our Customer Careline at 607-352-5155 for further assistance.
Q: What is valid warranty card?
A: A valid warranty card must contain date of purchase and the authorised dealer chop.
Q: What should I do if encounter any technical problems?
A: You can email us at support@juankuang.com or contact our Customer Careline at 607-352-5155 for further assistance.
Q: How could I claim for warranty services?
A: Bring along the faultly product with the valid warranty to the nearest services center
Q: How do I know where is the nearest service center around my area?
A: Click Here
Q: Do we provide outdoor services for our bulky product ?
A: Yes.
Q: How could I purchases the origanal accessories ?
A: Pls contact our customer care line or visit to our nearest services center.
Q: How  could i obtain technical support?
A: Contact to our customer care line or or send us a email
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